Remote Counselling Questions
A: Remote counselling, also known as online counselling or teletherapy, is a form of therapy that is conducted over the phone or through a video conferencing platform. During a remote counseling session, you will have the opportunity to discuss your thoughts and feelings with a licensed therapist in a confidential and safe space. Remote counselling allows you to receive counselling services from the comfort of your own home or any location with an internet connection.
A: Studies have shown that remote counselling can be just as effective as in-person counselling for many individuals. The therapeutic relationship between the client and therapist is a key factor in determining the effectiveness of therapy, and this relationship can be developed and maintained through remote counselling. In some cases, remote counseling can even be more convenient and accessible for people who live in rural or remote areas, or who have mobility issues.
Q: How do I prepare for a remote counseling session?
A: To prepare for a remote counseling session, you will need the following things:
A private and quiet place where you can talk openly and honestly with your therapist.
A notepad and pen so you can take notes or jot down any thoughts or questions you have.
A phone or a computer with a stable internet connection and a webcam.
Q: How long do remote counseling sessions typically last?
A: The length of a remote counseling session can vary, but most sessions last between 45 and 60 minutes.
Q: How often will I need to have remote counseling sessions?
A: The frequency of remote counseling sessions is typically determined by the needs and goals of the individual. Some people may benefit from weekly sessions, while others may only need to meet with a therapist once a month or on an as-needed basis. Your therapist will work with you to determine the best course of treatment for your specific needs.
Q: Is remote counselling confidential?
A: Yes, remote counselling is confidential. The same privacy and confidentiality standards apply to remote counselling as to in-person counselling. It is important to ensure that you have a private and secure location for your counselling sessions.
Q: Will my personal and medical information be safe?
A: Our remote counseling practice uses Power Diary, a secure and compliant platform that follows all relevant health information standards. This ensures that your personal and medical information is kept confidential and protected at all times during our sessions. We take your privacy and security very seriously, and we use the highest quality tools and resources to ensure that our remote counseling sessions are safe and effective for all of our clients.
Q: What should I do if I have technical issues during a remote counseling session?
A: If you experience any technical issues during a remote counseling session, it is important to let your therapist know right away. They can help you troubleshoot the problem or reschedule the session if necessary.
Insurance and Payment Questions
Q: Does your remote counselling practice accept insurance?
A: Yes, our remote counselling practice accepts insurance for clients located in Canada. We are registered providers with many major insurance companies in Canada and can provide receipts for services that can be submitted for reimbursement. However, it is important to check with your insurance provider to confirm that remote counselling is covered under your plan.
Q: How do I know if my insurance will cover remote counselling?
A: It is best to check with your insurance provider directly to determine what mental health services are covered under your plan, including remote counselling. Some insurance plans may require preauthorization for certain services or may have limits on the number of sessions that are covered.
Q: What forms of payment do you accept?
A: We offer the option of paying by e-transfer or through a secure online payment portal. Please discuss payment options with your therapist to determine the best method for you.
Q: Do you offer a sliding scale fee for clients who cannot afford to pay the full price for counseling services?
A: At our practice, we understand that financial considerations can be a barrier to seeking the help you need. That's why we offer a sliding scale fee for clients who are unable to afford our full fee. If you are interested in this option, please discuss your financial situation with your therapist to determine if you are eligible for a reduced fee. We are committed to providing affordable and accessible mental health care to all of our clients.